Frequently Asked Questions
Everything you need to know about your ShadyVEU experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the United States. International shipping times vary by destination, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please ensure the security tags are still attached to qualify for a full refund.
Do your sunglasses offer UV protection?
Yes, all ShadyVEU eyewear features UV400 protection, which blocks 99% to 100% of both UVA and UVB rays to keep your eyes safe and stylish.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How should I clean and care for my new shades?
To maintain your lenses, always use the microfiber pouch provided. Avoid using paper towels or household detergents, which can scratch the coating or damage the frame finish.